How To Cancel Pch Intelius Subscription

Introduction to PCH Intelius

Comprehensive Overview of Intelius Services

Intelius is a premier online provider of background check services, established in January 2003 by Naveen Jain in Seattle, Washington. Under the leadership of CEO and President Abani Heller, Intelius has developed a strong reputation for delivering valuable and accessible background information on individuals and properties. Its services include comprehensive background checks, people searches, and reverse phone lookups, enabling users to validate identities and obtain pertinent information about others. Intelius has garnered recognition in the industry, notably receiving accolades as one of the best background check services from top reviews in 2017, achieving a commendable rating of 4.5 stars on backgroundcheck.org.

Membership Plans and Pricing Structure

Intelius offers a variety of subscription plans tailored to meet diverse user needs, along with trial options for new customers. The plans available include:

• People Search Plan: Priced at $24.86 per month, this plan provides unlimited access to person and address reports.

• Reverse Phone Lookup + People Search Plan: Available for $34.95 per month, this option includes unlimited reports for phone lookups, people searches, and address looks. A special trial offer is available for $0.95 for a 6-day period.

• Address Lookup + People Search Plan: At a cost of $29.78 per month, this plan includes unlimited access to address and person reports, along with neighboring location and demographic information. A trial option is also obtainable for $0.95 for 7 days.

With these plans, Intelius ensures that users have access to a wide range of tools designed for comprehensive background investigations, granting the ability to make informed decisions based on well-researched data.

Reasons to Cancel Your Intelius Subscription

Limitations of the Service

Many users have reported significant discrepancies in the data provided by Intelius, raising concerns about the reliability of the service. The information retrieved through background checks often does not align with reality, making it frustrating for those relying on this data for important decisions. Furthermore, customers frequently mention that the service offers limited information under the full subscription cost. In many cases, users find themselves facing unexpected charges for supplemental information that they initially assumed would be included in their package. These additional costs can lead to high expenditures for users looking for comprehensive background reporting, which may not provide the level of detail they expect.

Common User Complaints and Frustrations

User feedback indicates a trend of dissatisfaction with Intelius services, particularly regarding billing issues and inaccurate reports. Many users have voiced frustrations regarding hidden fees that become apparent after signing up, often leading to a feeling of deception about the initial pricing. Complaints include receiving minimal data relative to what they paid for and unexpected charges for more detailed reports. Such experiences can not only lead to financial strain but can also erode trust in the service itself. If you find that your experience aligns with these common complaints and you feel Intelius is not meeting your expectations, canceling your subscription may be a wise decision.

How To Cancel PCH Intelius Subscription	Detailed Steps To Cancel	Customer Support Contact Information	Extra Info About Intelius Subscription
Online Cancellation Process	1. Log into your account at Intelius.com. 2. Navigate to 'My Account'. 3. Select 'Membership Settings'. 4. Click 'Cancel Subscription'. 5. Follow prompts to confirm cancellation.	- Email: [email protected] - Phone: 888-245-1655	Subscription available includes People Search, Reverse Phone Lookup and more at varying monthly fees.
Cancellation via Phone	1. Call 888-445-2727. 2. Provide your membership details to the representative. 3. Request cancellation and confirm your identity.	- Ensure you ask for email confirmation post-cancellation.	Users commonly report successful cancellation if done via phone call.
Reasons to Cancel	Poor service, unexpected fees, inaccurate data, or no longer needed.	For potential refund queries: 888-245-1655	Understand cancellation terms to avoid auto-renewal charges.
Post-Cancellation Confirmation	Check your email for cancellation confirmation from Intelius.	Contact support if no confirmation received.	Maintain membership records for personal reference.
Help and Support	FAQ section on their website. Video tutorials available for subscription management.	Customer service is available for any ongoing issues.	Consider alternative background check services if dissatisfied.

Step-by-Step Cancellation Process

Canceling Your Intelius Subscription Online

To cancel your Intelius subscription online, follow these detailed steps:

1. Log In to Your Account:
2. Navigate to the Intelius website.

3. Enter your login credentials to access your account. Ensure that you are logging into the account associated with the subscription you wish to cancel.

4. Access Account Settings:

5. Once logged in, find and click on "My Account," usually located in the upper right corner of the dashboard. This takes you to your account management page.

6. Locate Membership Settings:

7. In the "My Account" section, look for the "Membership Settings" option. This will show you details regarding your current subscription plan and any available actions.

8. Initiate Cancellation:

9. Find and click on the "Cancel Subscription" option. A confirmation page will pop up to verify your intent.

10. Provide Cancellation Reason:

11. You may be prompted to explain why you are canceling. Prepare to answer these questions as they help process your cancellation.

12. Confirm Cancellation:

13. Click on "Confirm Cancellation" to finalize the process.

14. Check Confirmation:

15. Verify your email for a confirmation message that your subscription has been successfully canceled. Keep this for your records.

Canceling Your Intelius Subscription via Customer Support Call

If you prefer to cancel your subscription over the phone, here are the steps to follow:

1. Gather Required Information:

2. Before calling, have your membership details ready. This could include your membership ID, full name, and contact information to help verify your identity.

3. Contact Customer Support:

4. Call the Intelius customer support team at 888-445-2727 during their business hours.

5. Request Cancellation:

6. Once you reach a customer service representative, inform them that you wish to cancel your subscription. Make sure to provide any necessary details they request to locate your account quickly.

7. State Your Reasons:

8. If comfortable, mention your reasons for cancellation, as this might assist them in understanding customer feedback.

9. Request Confirmation:

10. After they process your cancellation, ask for an email confirmation once the cancellation has been finalized. This will serve as proof that your membership is no longer active.

By following these structured processes, you can efficiently cancel your Intelius subscription and avoid any unwanted charges.

Tips After Cancelling Your Intelius Subscription

Importance of Confirming Your Cancellation

Ensuring you receive a confirmation of your cancellation is crucial for avoiding any unexpected charges. After completing the cancellation process, check your email for a confirmation message from Intelius. This confirmation serves as proof that your subscription has been successfully terminated. Without this, you might still be billed for future charges, which can be frustrating and costly. It’s advisable to keep this confirmation for your records, just in case any discrepancies arise later.

Alternatives to Intelius for Background Checks

If you no longer require Intelius and are exploring alternatives, several other background check services are available that might fit your needs. Consider options such as:

• BeenVerified: Known for its user-friendly interface, BeenVerified offers comprehensive background checks that include personal, financial, and criminal information.

• TruthFinder: This service allows you to conduct deep searches on individuals, providing detailed reports including public records and potential criminal history.

• Instant Checkmate: Providing a variety of background check options, Instant Checkmate offers detailed reports that include social media accounts and contact information.

• PeopleFinder: This service specializes in finding people and offers accurate data on their whereabouts, making it easy to reconnect or verify identities.

By considering these alternatives, you can still access the necessary background information without the frustrations you may have experienced with Intelius. Remember to compare features and pricing to select the service that best meets your specific requirements.

Frequently Asked Questions (FAQs)

Understanding Charges from Intelius

To help clarify any uncertainties regarding charges from Intelius, it's important to know what specific services correspond to the fees incurred. Typical charges include $0.95 for services like People Search and Reverse Phone Lookup. If you notice a charge on your account that you cannot identify, it’s recommended to contact customer support for assistance.

How to Contact Intelius Customer Support

For assistance with any issues regarding your subscription, you can reach Intelius customer support through several channels:

• Email: Send your inquiries to [email protected].
• Phone: Call their support line at (888) 245-1655, where a representative will assist you with your concerns. Make sure to have your account details ready for a more efficient process.

Understanding the Refund Process for Intelius

If you find yourself unsatisfied with Intelius's services, you can request a refund by following these steps:

1. Cancellation: Call (888) 245-1655 to cancel your subscription.
2. Refund Request: During the call, mention that you would like to request a refund. Keep in mind that only one refund per subscription plan is allowed, and processing times can be up to 30 days.

Auto-Renewal Charges Explained

Intelius operates on an auto-renewal model for its subscriptions. This means that unless you cancel your membership, you will continue to be charged automatically at the end of each billing cycle. To avoid ongoing charges, it is crucial to proactively manage your subscription by following the cancellation steps provided in your account settings or by contacting customer support.